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Job ObjectiveThis position is responsible for contributing to the mission of Marion Goodwill Industries, Inc. by successfully providing direct retail consultation. Maximize community relations, customer and employee satisfaction, store appearance and financial results. Essential Job FunctionsSeeks process improvement through numerous resources.Demonstrates approachability and openness.Applies creative problem-solving to address business needs and issues.Fosters collaboration.Provides clear, concise information to others in verbal, written, electronic, and other communication formats for public and organizational consumption.Maintains openness to others’ ideas and makes decisions based upon experience, data, facts and reasoned judgment.Makes sound decisions based on evaluation of available information.Assures fiscal viability by reviewing monthly, financial performance, with emphasis on sales and cost controls.Recruits, selects, develops, evaluates and counsels assigned employees. Terminates with the knowledge of President/CEO.Assists in developing department budgets.Communicates and works closely with other members of the executive staff; collaborates in achieving overall departmental and agency goals.Conducts on site store condition reports, ensuring compliance to all policies. Documents all violations and advises appropriate staff as needed.Supervises retail management. Assists, trains and assesses management teams.Promotes excellent customer service relations and the Goodwill mission within the organization and community.Evaluates, implements and ensures security procedures are in place and enforced to minimize internal and external shrinkage.Assists in assessing and creating action plans for specific needs of retail locations.Assists in identifying potential ADC and retail sales locations.Participates in strategic planning meetings and strategy implementation.Oversees store hiring and interview process to ensure standards are achieved.Actively helps to maintain a safe working/shopping environment. As needed, investigates and documents incidents.Is aware of and follows all Agency policies and procedures as outlined in the Employee Handbook, Policy & Procedure Manual and ongoing training.Follows all safety policies and procedures. Serves as a team member on the safety committee.Dresses appropriately in accordance with the employee dress code.Promotes effective communication, morale and staff development within Retail Operation.Assists in developing, implementing and monitoring retail training including, but not limited to, customer service, team building, facilitation, problem solving, safety, etc.Ensures customer satisfaction.Maintains confidentiality; ensures correct information goes only to the appropriate person(s).Works retail operations to evaluate and grow the new goods operation.Performs other duties as assigned. 
