Description Looking for a couple customer focused, tech savvy people to join our clients expanding helpdesk team. This will be working onsite 5 days a week. If you're a creative with a talent for solving both routine and unique problems, you might be right for this job. Located in Marysville, Ohio, the Help Desk Analyst opportunity is a long-term W2 contract opportunity.Key responsibilities
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Provide L1 IT support over the phone, via email, chat or remote tools to end users with Windows OS, O365, Single Sign On, Multi Factor Authentication or peripheral devices.
IT incident tracking and ticket documentation in ServiceNow
Be able to prioritize tasks, effectively communicate with end users and leadership to efficiently resolve or escalate IT incidents.
Management of end-user and devices in Active Directory
Troubleshoot and support remote employees with VPN access and connectivity.
Requirements
1+ year of IT Support experience with ticket/incident documentation
CompTIA Certification or Degree in IT related field is highly preferred
Experience with moves, adds, changes, password resets in Active Directory
Preferred experience with supporting MFA or SSO
In-depth experience with supporting and troubleshooting Windows 10 & 11, and O365
Need to be able to work in a fast pace environment while providing exemplary customer service to end users.
Experience working with remote access tools to support end users is beneficial.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
