Avery Dennison is seeking a Customer Service Representative to deliver exceptional support to our business-to-business (B2B) customers. In this remote role, you’ll be responsible for managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.Key Responsibilities:Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.Implement and execute customer service strategies that improve efficiency and the customer experience.Act as the main liaison between assigned customers and the marketing/sales teams.Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery.Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions.Support the implementation of marketing programs and responsiveness initiatives.Provide backup support to teammates during peak workloads.Collaborate with Sales to meet customer and business goals.Communicate supply chain issues and propose alternative solutions.
