National Accounts Fleet Support Manager - Dock and DoorLocation:New Bremen, OH, US, 45869Company Description:Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.Responsibilities
Manage key metrics for assigned accounts to track yearly performance. Work with New Bremen based Customer Service and Fleet Service departments with regards to ongoing support of assigned accounts. Ensure that appropriate Corporate and Local support is being accomplished for each customer according to their needs and Level of Service Guidelines. Primary contact for customer for all aftermarket support issues via all communication channels (email, phone, etc.). Work in conjunction with District Service and Parts Managers to most effectively utilize Company support resources.
Assist the customer directly with Fleet Management including: Fleetstats, Infolink, work order management systems and/or customer maintenance data. When appropriate,serve as the customer’s Fleet Manager by utilizing the Fleetstats advanced package. Technicallyanalyze fleet data; “Cost per Hour” statistics and overall truck/fleet average, and propose/communicate fleet management solutions to end users / dealer network. (i.e. asset replacement, asset relocation, etc.).
Routinely visit assigned accounts to provide both sales and service support consistent with the Company’s commitment to the customer. Identify and work with the Company’s Dealer Network to close any gaps between the levels of support being provided and Company’s overall commitment to the customer. Work directly with the customer and conduct Fleetstats Business Reviews on a regular basis. Conduct maintenance audits and required follow up if required.
Collaborate with other Company Managers, Marketing and Service Departments to develop new “Customer Focused” value added service support programs and communication tools that position the company as the preferred supplier when compared to competitors.
Develop and maintain the customer profiles and share with appropriate company personnel. On agreed upon intervals, prepare executive summary reports for appropriate Company management personnel regarding status of business relationship with assigned accounts.
Provide customer service support to select customers over the weekend. Perform other duties as assigned.
Minimum Qualifications
2-4 years related experience
Technical degree or Associate degree (Business, Engineering, Sales, Marketing)
Strong follow-up, interpersonal, and communication skills.
Must have valid driving privileges
Extensive travel (over 20%)
Extensive overnight stays (over 20%)
Preferred Qualifications
Four year business degree or a combination with a technical degree is preferred.
Three to five years’ experience in the aftermarket support function of material handling equipment.
Excellent follow-up, interpersonal, and communication skills.
Valid passport.
Work Authorization:Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.No agency calls please.Compensation and Benefits:Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.EO/AA Employer Minorities/Females/Protected Veterans/Disabled#Crown
