The Customer Relations Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.RESPONSIBILITIESSupervise select members of the Customer Relations Team (Billing Team) to ensure timely and accurate invoicing and payment within termsEnsure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their positionProvide training on systems and processes as requestedInvestigate and resolve customer issuesProvide excellent customer service to internal and external customersEffectively communicate with internal management when necessary to accelerate the billing and collection processesMonitor and maintain key assigned accounts and resolve day-to-day issuesConduct performance evaluations for their team according to organization guidelinesPerform other duties and/or special projects as assigned
 
