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DescriptionAs the Business Improvement Consultant, you will be responsible for engagements ranging from single department processes through to enterprise level, process and organizational redesign. You will work collaboratively to improve processes relating to colleague and customer interactions that drive realizable benefits.Primary responsibilities include
Improving our business and financial performance
Meeting with business owners to review and document processes
Acting as liaison between developers and business owners
Managing communications and obtaining answers to open questions
Understanding project requirements and creating relevant test cases
Performing QA testing on newly developed processes
Managing system access for developers and future business line users
Managing risk
Qualifications, Education, Certifications and/or Other Professional Credentials
Strong interpersonal skills
Clear and concise communication
Strong attention to detail with a mindset on the customer experience
Experience with JIRA or similar agile project management tools preferred
Experience with machine learning AI documents classification preferred
Bachelor's degree preferred, or 4-5 years of relevant experience
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F 8:30am-5:00pm
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
