Driver Support Representative

Driver Support Representative

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Job Description

JOB SUMMARY

The Driver Support Representative is responsible for ensuring thatall drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver’s liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues.

ESSENTIAL JOB FUNCTIONS

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.

Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome experience; assist with each session to actively provide a visible resource to new drivers.

Assign drivers to tractors- maintain drivers on tractor information in I-Series planning grid; maintain open trucks at the terminal.

Educate drivers about the equipment purchased today, and how to properly operate and maintain this equipment.

Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.

Update all driver material / information as needed.

Qualifications

EDUCATION AND EXPERIENCE

CDL preferred

High school graduate or equivalent experience

Three to five years transportation experience within the trucking industry preferred

One to two years of customer service experience preferred

Additional Information

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.