The Application and Data Specialist will play a crucial role in managing and optimizing the organization's ERP system (Infor CSI - Cloud Suite Industrial) and Sales/Service CRM (Microsoft Dynamics), as well as developing and maintaining the PowerBI platform. This position will also contribute to various business projects, providing data-driven insights and solutions to enhance organizational performance. The position will also liaise with onsite and remote IT employees to provide guidance and support on various desktop support (hardware/software support) and infrastructure support questions (network/server). This position will support both Dynisco and Alpha Technology companies. This role is based in the Alpha Technologies location in Hudson OH.
Key Responsibilities:
Infor Syteline Management:
Administer, configure, and optimize the Infor Syteline ERP system.
Troubleshoot and resolve system issues and user queries.
Reporting and form development to suite business requirements.
Microsoft Dynamics Management:
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- Oversee the administration and support of Microsoft Dynamics applications.
- Ensure system performance, reliability, and security.
- Collaborate with stakeholders to identify system requirements and customize solutions accordingly.
- Manage relationship with current external support vendor.
- PowerBI Development and Management:```{=html}```
- Design, develop, and maintain PowerBI reports and dashboards to support business decision-making.
- Integrate PowerBI with various data sources and ensure data accuracy and consistency.
- Provide training and support to users in leveraging PowerBI tools effectively.
- Data Analysis and Reporting:```{=html}```
- Conduct data analysis to support strategic initiatives and business projects.
- Generate ad-hoc reports and insights based on stakeholder requirements.
- Monitor and ensure data integrity across all platforms.
Special Business Projects:
Collaborate with cross-functional teams to drive special business projects.
Provide technical expertise and data-driven recommendations to support project goals.
Manage project timelines, deliverables, and stakeholder communication.
Documentation and Training:
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- Create and maintain documentation for system configurations, processes, and procedures.
- Develop and deliver training materials to end-users to enhance system utilization.Qualifications:
Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
Experience: Minimum of 7 years of experience in application management, data analysis, and reporting.
Technical Skills:
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- Deep experience with ERP and CRM systems (company currently uses Infor CSI and Microsoft Dynamics).
- Strong experience with PowerBI, including report design, data modeling, and dashboard creation.
- Solid understanding of SQL and data integration techniques.
- Project Management: Experience in managing or participating in business projects is a plus.
- Analytical Skills: Ability to analyze complex data and provide actionable insights.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with various stakeholders.
- Problem-Solving: Strong troubleshooting skills and a proactive approach to resolving issues.Preferred Qualifications:Certification or training in Infor Syteline, Microsoft Dynamics, or PowerBI.Experience with other BI tools or ERP systems is a plus.Knowledge of data warehousing co
