Description Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage you to apply to this Help Desk Analyst position, if you have strong problem-solving skills and a passion for making effective change within an organization. Located in Toledo, Ohio, the Help Desk Analyst opportunity is a contract to hire role.Your responsibilities in this role
Pinpoint recurring technical issues and present solutions to address the root of the problems
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Provide service on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues
Requirements - Foundational knowledge in Network Troubleshooting
Proven knowledge of Active Directory
Microsoft experience highly desired
Solid understanding of Microsoft Office 365
Deep understanding of Basic Troubleshooting
Expertise in Basic Network Troubleshooting
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Strong problem-solving skills
Understanding of basic networking concepts
User administration and bug fixing in a client-server environment
IT support ticketing system experience highly valued Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
