Espresso Equipment Sales and Service is seeking a skilled, detail-oriented Espresso Machine Service Technician to join our growing team. This role includes servicing, repairing, and maintaining commercial espresso machines, brewers, and grinders. Technicians travel to customer locations throughout Northwest Ohio and Southern Michigan for on-site repairs, preventative maintenance, installations, and diagnostics. This is a customer-facing role that requires technical knowledge, a professional attitude, and a commitment to providing exceptional service.
Key Responsibilities:
Diagnose and repair espresso machines, grinders, and brewers (various brands/models)
Perform routine preventative maintenance and calibration
Install and set up new or refurbished equipment, including water line connections
Provide technical support and training to customers on equipment use and maintenance
Create and enhance relationships with customers by offering optimal service and support
Document all service visits, repairs, and parts used accurately
Maintain a clean, organized workspace at job sites and in the company vehicle
Manage service tools and parts inventory in assigned service vehicle
Communicate clearly and professionally with customers and team members
Stay current on manufacturer guidelines, equipment specs, and technical certifications
Qualifications:
Mechanical or electrical repair experience preferred (appliances, HVAC, plumbing, vending, etc.)
Plumbing experience is strongly preferred
Experience with coffee or espresso equipment is a plus, but not required—willing to train the right candidate
Strong troubleshooting and problem-solving skills
Valid driver’s license and clean driving record
Excellent customer service, communication, and time management skills
Professional, self-motivated, and detail-oriented
Benefits:
Competitive pay based on experience
On-the-job training and technical certifications
Company service vehicle, tools, and uniform provided
Opportunities for career growth in a specialized field
Supportive, team-oriented work environment
To apply: Please email a brief cover letter and resume.
