Job Title: Care Team AssociateUnit: Medical Imaging-TransportShift: PRN-Days-630a-430p variableFacility: Upper Valley Medical CenterThe Premier Health MissionWe will build healthier communities with others who share our commitment to provide high-quality, costcompetitive health care services.The Premier Health VisionPatients, physicians, and employees will choose Premier Health over any other health care provider inSouthwestern Ohio. We will earn their choice, and grow our market leadership by anticipating their needsand exceeding their expectations.▪ Patients and their families will choose us for our quality outcomes and compassionate care at acompetitive price.▪ Physicians will choose us as collaborative partners for our easy, efficient practice environment and witha shared passion for high-quality medical outcomes.▪ Our employees will choose us as a great place to work, learn and build a career.The Premier Health Values▪ RESPECT each person’s dignity.▪ Act with INTEGRITY to do the right thing in all aspects of our responsibilities.▪ Serve with COMPASSION that embraces each individual’s concerns and hopes.▪ Commit to EXCELLENCE as measured to the highest level of performance.Position SummaryGeneral Summary/Responsibilities:Independently performs all patient access and registration functions along with scheduling and clerical/receptionistduties in collaboration with the Medical Imaging team. Works in accordance with established policies, procedures,and standards. Exercises good judgment in the performance of duties.Scope/Span of Control:Supervisory Responsibilities (if applicable)Job Description Template 2Supervises FTEs: NoNumber of FTEs Supervised: N/AExercises full management authority including performance reviews, discipline, termination andpersonnel hiring NoFiscal Responsibilities (if applicable)Annual Revenue in Dollars: N/AAnnual Expense in Dollars: N/AFinancial Accountability: N/APopulation ServedAge of Population Served - Choose all that apply☐ Infant (birth – less than 1 year)☐ Pediatric/Adolescent (1 – less than 18 years)☐ Adult (18 – 64 years)☐ Geriatric (65 years & older)☒ All Age Groups (Birth & Above)☐ Not ApplicableQualifications Education Minimum Level of Education Required: High School completion / GED Additional requirements: ▪ Type of degree: NA ▪ Area of study or major: NA ▪ Preferred educational qualifications: Associates degree in related healthcare or business. ▪ Position specific testing requirement: NA Licensure/Certification/Registration CPR Certification required within 30 days Experience Minimum Level of Experience Required: No prior job-related work experience Prior job title or occupational experience: N/A Prior specific functional responsibilities: N/A Preferred experience: One year experience in a medical/patient care environment Other experience requirements: N/A Job Description Template 3 Knowledge/Skills ▪ Proficient in Electronic Medical Record (EMR) ▪ Proficient in Radiology Information System (RIS) and Image Storage ▪ Basic knowledge of medical terminology ▪ Knowledge of the various departments/areas served ▪ Knowledge of radiation safety Physical Requirements & Working Conditions Physical Requirements: Working Conditions: 1. Must be able to push, pull, and lift up to 50 pounds. 2. May be exposed to aggressive, violent behaviors from patients, family members, and/or visitors 3. May be exposed to blood and body fluids, including those with tuberculosis, HIV, hepatitis, or body infestations 4. Must be able to work under stressful conditions which may occur in emergency situations or with a heavy workload 5. Exposed to ionizing radiation Pulling 3 - Frequently (41% - 75%) Standing 3 - Frequently (41% - 75%) Other sounds 4 - Consistently (76% - 100%) Twisting 3 - Frequently (41% - 75%) Reaching 3 - Frequently (41% - 75%) Visual Acuity Near 4 - Consistently (76% - 100%) Walking 4 - Consistently (76% - 100%) Manual Dexterity 4 - Consistently (76% - 100%) Visual Acuity Far 4 - Consistently (76% - 100%) Sitting 4 - Consistently (76% - 100%) Use both hands 4 - Consistently (76% - 100%) Vision Color 2 - Occasionally (11% - 40%) Pushing 3 - Frequently (41% - 75%) Talking 4 - Consistently (76% - 100%) Concentrating 4 - Consistently (76% - 100%) Climbing 1 - Rarely (0% - 10%) Lifting <10 pounds 4 - Consistently (76% - 100%) Interpersonal Skills 4 - Consistently (76% - 100%) Stooping 3 - Frequently (41% - 75%) Lifting >10 pounds 4 - Consistently (76% - 100%) Reading 4 - Consistently (76% - 100%) Kneeling 1 - Rarely (0% - 10%) Normal hearing both ears 3 - Frequently (41% - 75%) Thinking 4 - Consistently (76% - 100%) Job Description Template 4 Organizational Standards ▪ Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health. ▪ Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff. ▪ Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence. ▪ Provides a positive and professional representation of the organization. ▪ Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. ▪ Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience. ▪ Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice. ▪ Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations. ▪ Participates in ongoing quality improvement activities. ▪ Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. ▪ Complies with organizational and regulatory policies for handling confidential patient information. ▪ Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization. ▪ Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies. ▪ Reports to work as required. Essential Duties & Functions Essential Duties & Functions: 1. Greets and interviews outpatients in a respectful and timely manner. 2. Schedules appointments and completes registration by collecting and entering all pertinent financial and demographic information into the ADT system. Verifies insurance benefit information, generates an ABN if necessary, reviews orders for compliancy, completes the MSP, and obtains financial treatment consents. 3. Places ordered medical procedures in EMR, and maintains compliance with regulatory requirements. 4. Maintains basic knowledge of imaging procedures. Independently performs all other assigned clerical tasks, and receptionist functions in collaboration with the Medical Imaging Team. 5. Answers questions regarding procedures, informs patients and families of exam status or delays. Promptly notifies technical areas of patient arrival. 6. Assists with the coordination of patient flow and activities of the Medical Imaging area to optimize patient time and satisfaction. 7. Strictly follows all safety practices and policies. 8. Maintains knowledge of the locations, and operations of all emergency equipment in the unit. 9. Follows radiation safety policies and procedures
