No Relocation Assistance Offered# 158062 - Washington Court House, Ohio, United StatesWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!The Plant Customer Service provides direction and support to the logistics team and ensures the accurate, efficient and timely handling of all inbound and outbound shipments. Interfaces with employees at all levels, external carriers and agencies, visitors, and others providing general assistance. Maintains a professional working relationship with all internal and external customers, truck drivers, team members, etc. Provides effective and exceptional customer service.Principal Accountabilities
Coordinates direction of carriers and is the front-line contact for all carriers, will call, customers, etc. will handle or direct all inquiries and communications at the Shipping window; Ensures the workflow of outbound and inbound activities in an efficient and timely manner.
Assigns workflow to employees and tracks productivity
Coordinates shipping board with in-and-out tasks
Ensures accuracy of Warehouse Management System reports
Works with Customer Service all issues pertaining to BOLs, pick lists, order changes, and other issues as necessary to ensure efficient and accurate fulfillment of customer orders
Schedules receipt of all inbound loads by appointment using the ship log
Finalize and print all bills of ladings and confirm shipment status per customer
At times be responsible for correct handling and/or coding of shortages
Completion of logs and various reports on a daily basis such as pick lists, BOLs, order labels, shipment status, pallet inquiry, inventory reports
Utilization of scanners to conduct inquiries and basic warehouse functions
Assists shipping transportation coordinators and other duties as required
Participate and adhere to all food safety requirements, Quality Management Processes, and site safety programs ensuring that all standards are met
Actively participate in continuous improvement projects through proactive and reactive efforts including incident/root cause investigation and implementation of corrective/preventive actions pertaining to Q&FS and continuous improvement of plant operations
Advises on loading issues keeping productivity and efficiency up
Advises on work schedule including the use of overtime
Provides the order in which trailers are loaded and must pay special attention to pick up and delivery times
In off hours, will decide on holding orders or shipping orders with product shortages
Demonstrate a quality culture in actions, words and spirit
All employees are responsible for the safety, quality and food safety in their work area
Perform other duties and responsibilities as assigned by management
Key Functional Skills/Knowledge
Participate in problem solving groups as needed
Participate in vendor assurance activities
Train employees in operation of all areas and systems
Effective communication skills, both written and verbal for accurate transfer of information to carriers and employees within other departments and outside vendors
Ability to plan work on a daily basis, work independently without supervision & be self- motivated in a team setting
Effective analytical and troubleshooting skills
Strong customer service skills
Have an excellent understanding of computer functions and programs such as MicroSoft Office, email and be able to type at 40+ words a minute
Ability to perform multiple tasks at one time with attention to detail
Ability to handle high volume and multi task while ensuring that scheduled deadlines are met
Must be capable of working at elevated heights and or confined space
Wearing proper personal protective equipment (hair net, bump cap, ear plugs, safety shoes, and uniform)
Bending, stooping, twist, turn, standing for extended time periods, reaching, climbing stairs, and lifting up to 55 lbs.
Must be able to adapt to temperature and environmental extremes such as hot to cold, dust dirt and chemicals
Knowledge of local, federal, and industry regulations with regards to: Food Safety (GMP, HACCP), Food Quality (Product and Process)
Q&FS testing practices and procedures, QMP policies and SPC
Forklift assignments require OSHA certification and getting on and off frequently
Minimum Qualifications:
Be 18 years of age or older
High School Diploma or equivalent
Effective written & verbal communications skills and Self-directed with organizational and time management skills
Computer proficiency with MS Office suite and Google is required
Ability to work overtime and tight schedules in high pressure situations
Ability to understand and effectively communicate in the English language
Successful completion of a substance screening and background check
Preferred Qualifications:
Warehouse Management System experience a plus
Associates degree or working towards
Compensation and BenefitsSalary Range $17.50 - $20.00 USDPay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:
Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)
Our Commitment to SustainabilityWith the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.Our Commitment to Diversity, Equity & InclusionAchieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.Equal Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities. Please contact ApplicationAccommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/enus/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) .#LI-[[filter12]]
