As part of Consumer & Community Banking (CCB), Banker Support is looking for the right candidate for a Business Analyst for our Branch Manager Assistance team. Branch Manager Assistance team is a start-up team that assists our Branch Managers with escalated issues when normal channels fail. This will allow the Branch Manager to focus on coaching their team and providing a great experience for their clients . Completing research efficiently, owning issues from start to finish, and leveraging relationships with various areas of Banker Support and partners will be key to success in this role. You may also participate in working groups for various projects or pilot programs to drive process improvement. Successful candidates will partner with leadership and supporting managers to implement effective change in the environment. This role focuses on updating procedures to ensure they meet firmwide requirements, reporting, and collaborating with business partners to affect change. The correct candidate will be able to balance daily/monthly tasks with day to day escalated issues as they arise. Partnering with other lines of business, the candidate will ensure the Branch Manager Assistance team is in compliance with all related policies, procedures and service agreements.Role Responsibilities:Establish processes and routines that set the organization up for success, help team focus on priorities, and prepare deliverables.
Understand business drivers and provide strategic input for key business decisions and ensure controls for new business initiatives as required.
Engage and effectively collaborate with colleagues across the firm including all CCB LOBs, legal, compliance, risk, audit, and quality assurance.
Continuously seek to identify, share and implement recommendations to improve practices and processes within the organization.
Act in a culture of respect and integrity and create a world-class customer experience
Build relationships by promoting a client/customer centered organization and proactively addressing customer needs
Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
Skills:Business knowledge - ability to understand the business surrounding the branch space
Communication - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
Analyze metrics - analytics and understanding process are key
Networking - strong interpersonal skills; strong collaboration and relationship building skills
Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
Decision making - minor level of independent decision-making using sound judgement
Problem solving - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
Understanding root cause / identifying control breaks
Developing timely and sustainable solutions
QualificationsStrong working knowledge of Microsoft Office Applications (Excel, Pivot Tables, Access, Power Point, SQL)
Excellent attention to detail, proficiency in documentation, sense of urgency and a creative mindset
Takes accountability for completing deliverables and enjoys owning tasks and jumping in to deliver.
Strong data analysis/quantitative/technical aptitude with ability to quickly learn new metrics, processes, and datasets
Strong organizational and time management skills
Ability to multi-task and manage multiple priorities
Ability to drive the priorities of the business and be strategic with the execution
Knowledge and experience in Asset & Wealth Management data operations and technology functions preferred
Strong verbal and written communication skills
Ability to set the tone of the firm to provide an exceptional customer experience in a dynamic and engaging culture
Grow the business, while exceeding customer expectation
Demonstrated commitment to operational integrity and policies
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans