We are looking for a Customer Success Manager to join our Rexel USA team in Broken Arrow, OK!Summary:
The Customer Success Manager is responsible for growing and retaining Rexel’s Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.
What You'll Do: Build positive working relationships between Rexel and assigned customersManage multiple on-going customer success engagements and develop a cadence of recurring reviews with customersReview progress with leadership and provide opinions on areas of opportunityAct as point person to the customer for Annual Recurring Revenue contracts and subscriptionsAccurately communicate a value proposition based on the data being presentedCommunicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadencesUse data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolioUnderstand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer’s install base and support usageSeek new targets and opportunities from data that is providedRun numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or serviceOther duties as assignedJob Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. 
