Job Purpose or Objective(s): You will respond to written and telephone inquiries regarding unemployment claim status, program requirements and procedures. You will complete written decisions to parties of interest following policy, legal precedents and state and federal law. You will report to the Unemployment Director.Primary Tasks:
You will receive and prioritize claims, questionnaires, determinations, and other unemployment related data.
Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.
Respond to a customer or state agency with all important details within the time frame allowed by the state or departmental procedures.
Initiate telephone calls, faxes, or emails to the customer to obtain, document or pass along needed information.
You will research, review, and advise claimants on unfamiliar concepts, filing options, and programs that apply to claim activities.
Direct associates in implementing and completing necessary steps to resolve issues or satisfy inquiries.
Inform unemployment claimants of their rights and responsibilities, answering claimants' questions about the Unemployment Insurance process.
Represent the Choctaw Nation of Oklahoma at administrative unemployment compensation hearings.
Perform other responsibilities as may be assigned.
Requirements:
Associate degree or equivalent from two-year college or technical school; or two years customer service-related experience or 2 years related experience.
Computer and typing skills, including the ability to navigate between several different software programs.
Work with people in an open, honest manner; demonstrate respect for the opinions of others; and maintain high level of confidentiality.
Understand diverse perspectives, manage conflict and respond in different conversations.
Two (2) years of work experience performing administrative, customer or employment service responsibilities.
About the Choctaw NationThe Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
Job Identification: 13887Job Category: Human ResourcesPosting Date: 12/09/2024, 5:00 PMJob Schedule: Full timeJob Shift: Day ShiftOn-Site/Remote: On-Site
