Vacancy expired!
We are looking for Call Center Case Worker for our client in Fort Sill, OK
Job Title: Call Center Case Worker
Job Location: Fort Sill, OK
Job Type: Contract
"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."
Job Description:
Notes:
3 Shifts- 9:5:30, 3:30-12:00am, 12:00am-8:30am Work 5 days per week but rotating schedule.
Search Keywords / String:
The Hero Care Center serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week.
The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone.
By collecting and verifying accurate information, we can assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families.
We also provide current military member with emergency financial assistance in situations in circumstances where they qualify.
SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families.
Duties:
Our SAF Hero Care Center in Louisville has an amazing career opportunity available for a full-time Call Center Caseworker on 1st, 2nd and 3rd shift on a rotating day schedule.
Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties.
Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations.
Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients.
Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service.
Understands and applies Red Cross and SAF policies consistently and correctly.
Composes and delivers emergency communication messages to domestic and overseas locations.
Sends messages for delivery to deployment locations and ships at sea using military networks.
Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding.
Understands and applies Red Cross and SAF policies consistently and correctly.
Performs other duties as assigned by management.
Minimum qualifications:
Requirements:
Education:
Bachelor's degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred.
Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree.
Equivalent education and experience examples include a 2-year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience.
Experience:
Prefer minimum one year of experience in addition to educational requirements listed previously.
Skills and Abilities:
Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher.
Both speed, accuracy and grammatical competence is factored into overall typing abilities.
Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite.
Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred.
Other:
Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management.
Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity.
Must be adept at multi-tasking and can shift focus as operational, service delivery and staff needs demand.
Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the client.
