We're looking for a detail-oriented and efficient Field IT Support professional to join our team in Norman, United States. In this role, you will provide comprehensive technical support to our end-users across multiple locations, troubleshooting hardware and software issues while maintaining a high level of customer service. You will be responsible for diagnosing problems, implementing solutions, and ensuring minimal downtime for our organization's operations.Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues in a timely mannerDiagnose and troubleshoot computer systems, peripherals, and network connectivity problems using analytical and systematic approachesInstall, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devicesDocument all support tickets accurately and completely, tracking issue resolution and maintaining organized records for future referencePerform preventative maintenance and system updates to ensure optimal performance and securityAssist with user onboarding by setting up new equipment and providing technical orientationCollaborate with the IT team to identify recurring issues and implement long-term solutionsTravel to various field locations as needed to provide on-site technical supportMaintain organized inventory of IT equipment and suppliesCommunicate technical information clearly to non-technical users, ensuring they understand solutions and preventative measures
