We are seeking a detail-oriented and analytical HVAC Product Technical Support Engineer to join our remote team based in Norman, United States. In this role, you will provide efficient and organized technical support for our HVAC products, ensuring customer satisfaction and product reliability.Offer remote technical support to customers, dealers, and field technicians for HVAC productsAnalyze and troubleshoot complex HVAC system issuesDevelop and maintain technical documentation, including user manuals and troubleshooting guidesCollaborate with the product development team to improve product features and resolve technical issuesStay up-to-date with industry trends, standards, and regulationsProvide training and guidance to junior team members and customers on HVAC productsManage and prioritize multiple support tickets efficientlyContribute to the development of knowledge base articles and FAQs
