OKC Auto Works is looking for an CSR - OFFICE ADMINISTRATIVE ASSISTANT to join our team. This individual will typically be the first impression specialist for our company and the first point of contact for our customers. Do you have a great personality, love talking to people, organized, and with a great phone voice? Are you customer-centric? Come work with the best auto body shop in town, where we treat employees like valued members of the family!
Are you looking for a job where you can feel valued and an important part of a team?
Are you looking for a shop that is family-oriented & still puts employees first?
Do you have a positive attitude?
Do you take pride in your work?
Do you have a customer's first philosophy?
If you answered YES to those 5 questions, you may be the person we are looking for!
- OKC Auto Works is a very low turnover company; our employees become part of our family.
- We offer competitive pay, annual paid vacation, health benefits, and 401K.
- Positive work environment with a people-first culture.
- Steady workflow to make the day pass by quickly.
Front Desk Associate Job Summary
Job Summary: As a Front Desk Associate, you will be the first point of contact for our organization, responsible for providing exceptional customer service to our clients and visitors. Your warm and welcoming demeanor, coupled with your efficient handling of administrative tasks, will ensure a smooth and positive experience for everyone who walks through our doors. This role is crucial in creating a positive and lasting impression of our company.
Customer Service Representative: Duties and Responsibilities:
- Create a friendly and professional atmosphere by warmly greeting and assisting clients, visitors, and employees as they arrive at the front desk
- Respond to inquiries in person, via phone, or email, providing accurate and timely information about our company, services, and policies
- Assist with various administrative tasks, including data entry, document scanning, and sorting mail
- Keep the front desk area clean and organized, ensuring it represents a professional image of the company
- Handle payment processing for services and maintain accurate records of transactions
Front Desk Associate Requirements and Qualifications:
- High school diploma or equivalent; additional education or certification in customer service or related fields is a plus
- Proven experience in a customer service, receptionist, or front desk role is preferred
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor
- Strong organizational skills and attention to detail to manage appointments, inquiries, and administrative tasks efficiently
- Proficiency in using computer applications such as MS Office, email, and office equipment like phones and printers - working knowledge of Quickbooks is a plus!
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism
- Punctuality and reliability are essential
