HCL is hiring Business Relationship Manager/Project Manager at Oklahoma City, OK 73120. If you are interested then please send me your updated copy of resume.
Position: Business Relationship Manager/Project Manager
Location: 11941 N Pennsylvania Ave, Oklahoma City, OK 73120
Duration: Permanent Hire
Experience: 7 Years in i.e. Vendor Management, Project Management, etc.)
The Relationship Manager is the day-to-day liaison working with HCL delivery team and customer business units in the regions. Works with business counterparts to understand and translate key requirements, prioritize projects, manage expectations, contain costs, and generally ensure that regional and market business needs are being met. This role must maintain extensive business knowledge with comprehensive understanding of the organization and functional areas supported by this role.
Primary Job Responsibilities
Manages relationships between HCL and customer. Facilitates & maintains relationships for long-term contracts to ensure the needs of customers are met.
Provides forecasts of business activity and related usage that require resources from the vendor.
Works with internal delivery teams and customer to ensure local projects are properly scoped, have accurate statements of work, are priced and billed according. Monitors projects to ensure they are properly executed.
Reviews and approves special requests that fall outside of the standard service catalog
Reviews and provides feedback on detailed project schedules, resource plans and status reports. Ensures that key project milestones are met; adjusts project plans, resourcing, and funding as needed to meet customer needs.
Provides feedback and direction on issues affecting services provided to customer.
Initial point of escalation for individual service delivery issues and works with delivery team and customer to address them.
Manages the communication of process improvements to HCL and customer.
Participate in the development of systems, procedures and processes to ensure overall quality of services provided to customer.
7 or more years of experience required in related field (i.e. customer relationship, Project Management, P&L, outsourcing, offshoring)
Strong contract management skills
Strong financial acumen
Highly organized, detail oriented, with superior follow-up skills
Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with buiness and delivery teams throughout organization
BS/BA degree in related discipline strongly desired (i.e. Business, etc.)
2 or more years of experience in a management role preferred
Experience in telecommunications industry desired
Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time.
HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.
HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.
As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com