 Manage the service delivery of 80+ team on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standardsEnsure process compliance with Group Business Process ModelEnsure processes and operating procedures are clearly defined, documented and up-to-dateMonitor the performance of staff against agreed objectives, taking improvement actions where appropriateDesign and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective processImplement internal control framework for processes in scopeProvide Senior Management with regular performance reportsBe "face to the customer“ and manage relations with European Eurofins entitiesCreate friendly working environment which will attract and retail TalentsSupport the Transition projects
