Description:Performs various customer service functions while communicating effectively to provide assistance to customers by telephone or direct contact and assists in other customer service functions as requiredResponsible for decision quality and responding to customer inquiries, while resolving problems relating to services provided by the CompanyReflect situational adaptability and provide customer focus when receiving and processing customer inquiries for all areas of the Company's Customer ServiceAnswers customer callsResearch account detail as needed to achieve first call resolutionData entry into additional supporting work systems as needed while interacting with customers on the phoneClerical data entry into various business unit software for job requests, status checks and updatesOutbound soft phone calls to interact with customers while inputting data into various business unit software systemsInput pertinent information regarding customers and customer problem resolution into a software management system and communicates relevant information to appropriate persons within the companyMay be required to work overtime and weekends and holidaysMay be required to work non-standard work schedules to include on-call and call-outsLong periods of sitting at a work station using a computer, multi-line phone system, monitor and keyboardMay spend extended periods of time speaking and listening to customers; must speak clearlyMay work in an open office environment with normal levels of noiseMay exert up to 20 lbs. of force occasionally to move objectsAdditional Skills & Qualifications:High School Diploma/GED and 2 years related call center and/or customer service experienceStrong interpersonal skills and works well in a team environmentAbility to provide inbound residential customer service while on a soft phone and input data into business required customer relationship management softwareAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
