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  Summary As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the manager\'s individual performance, and available funding. Serves as the Customer Service Team Manager for the Customer Service Team (AJW-L210) within the FAA Logistics Center. Responsibilities Directs the work of the Customer Service Representatives and the Customer Care Center. Work usually includes a mixture of routine and complex projects/programs based on the objectives of the Logistics Center and Technical Operations. 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To include oversight on disaster recovery unique tracking codes to the declared disaster; ordering of disaster recovery materials and supplies; coordinates the staging and shipment of materials and supplies; participates in teleconferences and correspondence in support of the disaster recovery efforts; keeps FAA Logistics Center higher level management updated on the recovery efforts. Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future. In some areas, may have frequent contact with customers, other government entities, and other external parties to interpret policies/procedures or for other project/program purposes. Has authority to make commitments for subordinate organizational units, within guidelines. 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