The Storage team is responsible for all storage infrastructure in Paycom’s datacenters hosting all internal business operations as well as Paycom’s internally developed application. The role of Storage Administrator is to maintain the storage environment by devising strategies for data storage, developing and installing storage systems and backups, identifying errors and inconsistencies, troubleshooting, and performing regular maintenance checks to ensure the efficiency and security of storage systems. Furthermore, as a Storage Administrator, you will collaborate with other IT teams in the architecture, configuration, and maintenance of all storage related system infrastructure projects, tools and processes, as well as participate in troubleshooting, remediation, and documentation.RESPONSIBILITIES
Assist the team in the architecture planning and design of new storage array implementations and processes
Configure and tune systems for best performance, following vendor or industry best practice guidelines
Work support tickets, projects and tasks assigned to the Storage Infrastructure team
Monitor system performance and logs and provide reports for management’s awareness into the technical health of Paycom’s infrastructure
Actively monitor capacity and workloads, forecast and allocate resources
Develop team documentation for day to day duties and gained team knowledge
Keep systems properly configured, updated, healthy, hardened and scaled to meet the needs of the business
Work with various technology teams to pro-actively evaluate DR plans, backup requirements, and failover procedures
Communicate with vendors to ensure we are properly licensed and up to date on renewals
Be responsible for and act as subject matter expert on any assigned systems
Participates in on-call rotation responding to incidents and escalations as needed
QualificationsEducation/Certification:
Bachelor’s Degree
Experience:
4+ years of professional IT experience supporting servers and/or storage systems
Experience working in medium/large datacenter environments
Experience with implementation and maintenance of SAN and NAS appliances, such as Pure, HPE Nimble, or Dell using iSCSI/FC/NVMe-oF
Ability to write technical design and build documentation for all aspects of Storage and Backup Infrastructure
Experience in system monitoring tools and techniques for supporting SAN, NAS and Backups operations, alerting and remediation
Skills/Abilities:
Basic knowledge across multiple infrastructure technologies – Storage, SAN Fabric, and Recovery services
Working knowledge of storage concepts such as RAID technology, tiering, replication, snapshots
Knowledge of virtualization technologies such as VMware vCenter/ESXi
Linux or Windows server administration
Working knowledge of enterprise storage systems and protocols (SMB/CIFS/NFS/iSCSI)
Using a log aggregation tool, such as Splunk, for troubleshooting and reporting
Data retention and capacity planning
Excellent oral and written communication skills and strong inter-personal skills
Strong organization and analysis skills
Strong focus on quality and customer service
Must be able to prioritize work
Strong analytical and practical problem-solving skills
PREFERRED QUALIFICATIONSEducation/Certification:
Bachelor’s Degree in MIS, Info Sys, Computer Science or related fields
VMware VCP/VCAP/VCDX
MTA/MCSE or current equivalent
SCSN-E/EMCSA or similar storage certification
Experience:
Experience with automation technologies including scripting: Python, BASH, Perl, PowerShell, etc.
Familiar with object storage/S3 protocol and its usage with modern applications
Data copy or replication tools such as robocopy/rsync/emcopy/etc
Experience with disaster recovery as it relates to storage systems and data recovery techniques, including disk replication, snapshots and disaster recovery best practices
Monitoring, Tuning, Troubleshooting hardware and performance metrics
Working knowledge of Windows or Linux OS
Skills/Abilities:
Kubernetes, Containers and Cloud Native Technologies (CNCF)
Working knowledge of security, networking, and firewall components
Experience with VDI/VMware Horizon
Knowledge of blade server hardware, such as UCS
Multi-node system architecture planning and design
System performance tuning
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc#LI-Hybrid
