Systems Support AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneThe Opportunity:CACI has an immediate opening for a technically minded systems support analyst to support our new material requirements planning (MRP) system. This system will streamline our organization as it consolidates 9 legacy systems in favor of a single platform. Candidates will have the opportunity to practice a range of skills to include end user support, basic systems administration, data analysis, requirements gathering, testing, etc. As a technical support position, the candidate must possess a technical aptitude for the design, operation, and troubleshooting of backend systems integrations, problem solving, data analysis, etc.Opportunities to learn and grow are endless as this MRP system is only one application in a much larger suite business systems our department maintains.Responsibilities:
This position has responsibility for maintaining a system that contains or is directly exposed to ITAR/CUI. ITAR specifically limits access to U.S. persons.
Learn the functional and technical operations of our Infor-based MRP system.
Work with end users to address trouble tickets and perform troubleshooting of technical problems with using the application
Investigate and troubleshoot a range of potential technical issues include application connectivity, data integrations, printing, etc.
Establish relationships with system end-users and stakeholders to identify and consult on system problems and business needs.
Gather basic requirements for potential improvements to the system
Perform software testing functions
Perform basic data analysis to solve integration and other problems
Qualifications:Required:
Experience and ability to work independently with customers to gather and document system issues, requirements, and functions
Technical troubleshooting acumen including a curiosity for learning how things work and solving problems
Interest in growing as part of a team and building new skills in a range of technologies
Ability to follow data through a series of systems and diagnose issues
Experience with the Agile methodology
Experience with Excel functions
Data analysis including the use of SQL queries
Desired:
Prior experience with MRP, PLM, or general supply chain or procurement systems
Experience in requirements analysis of user interfaces, database table designs, and integrations
Experience with Web Services
-What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless. So is ours.Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .Since this position can be worked in more than one location, the range shown is the national average for the position.The proposed salary range for this position is:$47,100-$96,500CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
