Purpose Of This Position:
At Perfect My Home (PMH), we’re looking for a driven Customer Service Coordinator to join our expanding team. This position will act as a communication and scheduling coordinator for the technicians in the field. The ideal candidate should excel in maintaining effective and consistent communication while staying calm under pressure. This role requires demonstrated multitasking abilities and the capacity to take appropriate actions in dispatching needs with provided oversight and supervision.
Essential Duties and Responsibilities:
Include, but are not limited to the following:
Administrative duties encompass a range of tasks, including scheduling, relaying communications, and dispatching drivers, field crews, or sales personnel to designated locations based on established schedules, customer requests, or urgent business requirements.
Schedule and coordinate dispatch schedules, aiming to optimize routes for better efficiency.
Demonstrate timely response to client calls by addressing inquiries and concerns promptly.
Provide administrative responsibility in documenting customer interactions and maintain detailed records of inquiries and resolutions for future reference.
Provide data entry and updates in the designated software and templates.
Filing and organizing work requests, customer requests or completed requested work information on projects.
Understands and demonstrates PMH’s Core Values: Commitment to Follow-up, Speed, Integrity, Strong Work Ethic, Positivity, and Teamwork.
Performs other duties as directed.
Qualifications:
High school diploma or equivalent. This position requires clear and concise customer service skills that are essential to providing liaison duties with operations staff along with effective communication abilities to engage with customers. Being bi-lingual is a plus. Having written and verbal communication skills are required for building rapport with clients. The candidate should be capable of working both independently and collaboratively to meet project deadlines.
Knowledge, Abilities and Skills:
In the performance of their respective tasks and duties, the Customer Service Coordinator is expected to meet the following requirements:
Work independently performing quality work within deadlines while understanding the necessity for communicating and coordinating work efforts with other team members, service providers, end-users, and clients.
Must have written and verbal communications abilities with attention to detail.
Establish and maintain effective professional working relationships with team members, management, clients, and the general public.
Demonstrated interpersonal and communication (including telephone and technology) skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, mathematical or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to effectively present information and respond to questions from individuals or groups, clients, customers, and the general public.
Ability to multi-task and identify potential conflicts or needs and provide timely resolutions.
Must be detail oriented, respect deadlines and provide timely feedback or responses.
Maintain strict confidentiality as directed, be honest, trustworthy, dependable, demonstrate good work ethic and flexibility.
Special requirements:
A valid Oklahoma Class "D" Operator's License is preferred (or ability to get to and from work).
Safety:
The employee shall be knowledgeable about and follow PMH’s safety policies and procedures. Customer Service Coordinator should possess or be open to ongoing training in job and service shop site safety practices. Employees should immediately report (i.e., during current shift) any accidents, unusual occurrences, or any other safety-related issues to the immediate supervisor.
Work Environment:
This position primarily takes place in a construction environment. The employee is expected to maintain regular attendance at work and is consistently on time. Normal office hours are 7:00am - 4:00pm. Work hours are Monday through Friday, with occasional Saturdays as required. This includes any approved adjustments to work hours arranged for necessary outreach events.
Physical Demands:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, use hand to finger, handle or reach with hands and arms, to talk or hear. The employee is frequently required to stand. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and or move up to 25 pounds.
Employees should use proper lifting techniques and, if necessary, seek assistance or use equipment to minimize the risk of injury. Additionally, employees should be physically capable of performing these tasks safely.
Benefits and Compensation:
PMH offers a benefits package to include Health Insurance and Paid Time Off. The position will be considered an non-exempt (hourly) position and the pay will be based on the employee’s qualifications and experience. The minimum starting wage range is $15.00 an hour in an non-exempt status.
Perfect My Home is an Equal Opportunity Employer.
