Monitors system performance to ensure adequate resources (hardware, software and communications) are available to meet customer requirements.
Coordinates problem resolution with customers, teaming partners and vendors.
Evaluates new and existing system software and recommends changes to improve efficiency and/or functionality.
Tunes system software and performs workload analysis and load balancing to optimize system efficiency.
Performs authorized maintenance of a highly specialized nature on system software, compilers, assemblers, and utility systems.
Establishes and maintains system security.
Provides management with status of projects, problems or other outstanding project related issues.
Minimum 5 years' experience with Operating System maintenance
Credentialed scanning, patching, remediating and updating software for Microsoft and Linux systems vulnerabilities
Experience working work Information System Security Officers (ISSO) on execution of policy
Remote management of Microsoft and Linux systems
Working with systems through VPN tunneled connection
Experience working with System Security (software)
Replacing obsolete software
System testing
Documentation of software maintenance actions
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for capacity, storage planning, and database performance
Provide deployment and operations, storage for near-team, long term and archival requirements; shared access and security features; data integrity;
Provide support functions that include problem diagnosis and repair that meet applicable standards, system performance testing and verification
Provide an understanding of applicable security considerations regarding sensitive or classified data or systems
Provide technical support and coordination to ensure effective and efficient IT training
Develop requirements by identifying potential sources for required products and services; designing, developing and updating relevant training materials; scheduling and coordinating required training
Provide and maintain configuration management of firmware, software, and hardware
Develop and maintain firmware, software, and documentation
Provide and document system software, firmware, hardware maintenance and updates
Provide software management to include commercial standards, reuse, training, upgrades, compatibility, licensing, intellectual property rights and security
Utilizes personal computer and software packages to develop, review, edit and update various types of documentation and databases.
Apply and maintain quality assurance and control procedures in maintaining designated software, firmware, and hardware repositories
Create new software version control processes and procedures that increase efficiency and improve software quality
Participate in program technical reviews
Ensure system compliance with MMAC IT security requirements
Communicates and works in a highly professional manner with management, individual customers, local work groups, and extended work groups on highly visible task
Develops high quality documentation, assist in the completion of special projects
Works in a team environment, willingly and promptly provides assistance
Provide telephone etiquette that presents an appropriate, clear, positive image
Provide assurance of Operational Safety, Suitability, and Effectiveness
This position requires up to 25% travel.
The primary work location will be in an office environment; however, candidate will also be required to spend time working on systems which may be located in a shop or outdoor environment. The position also requires climbing onto and getting off the bed of large sized trucks (e.g. Ford F450) where the computer equipment are located.
The candidate must have experience and be able to troubleshoot hardware and software problems with very little oversight.
Qualifications TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience
