Job Purpose
The person hired for this role will serve as the first point of contact for homeowners seeking home improvement services. The role involves providing estimates, collecting payments, subcontracting work to local vendors, finding new vendors if needed, project management, and ensuring customer satisfaction with completed projects.
Key Responsibilities and Duties
- Answer inbound calls from homeowners inquiring about home improvement services
- Provide accurate and timely estimates
- Collect payment information and process payments
- Select and subcontract jobs to qualified local vendors, coordinating schedules and requirements
- Find new subcontractors if needed
- Act as the liaison between homeowners and subcontractors, ensuring clear communication and that all parties are informed of progress and changes
- Monitor project progress to ensure completion within agreed timelines and to customer satisfaction
- Handle any customer complaints or issues, working to resolve them promptly and maintain high customer satisfaction
- Maintain detailed records of all interactions, transactions, and projects.
Required Qualifications
Education: High school diploma required; Associate's or Bachelor's degree preferred.
Experience: 2+ years in customer service, project management, estimation, sales, and the home improvement industry
Skills: Strong communication and interpersonal skills, ability to manage multiple projects simultaneously, strong organizational skills
Work Conditions
This job is 100% remote so you can work from anywhere. This job is also great because you will probably only need to do 2-4 hours of work per day, but you must be available to take new customer calls during all of the hours that you're awake. Calls can come in at anytime as we also provide emergency services, and it is important that customers receive fast responses.
Work schedule
Monday to Sunday
Salary range: $40k per year plus commission
This is a 1099 independent contractor full-time role
