You will conduct quality reviews; using statistical sampling, auditing and observation of work-in-progress to evaluate compliance with policies and procedures and adherence to contract requirements.Identify, review and implement a plan for regular monitoring of data required.You will review client eligibility and expenditure requests as applicable.You will monitor files, reports and payment requests submitted by staff to ensure compliance with local, state and federal requirements.You will document staff performance including, but not limited to, client enrollment, expenditure requests and any recommend coaching or training that may be needed.You will prepare monitoring documents and reports for the purpose of dissemination and improvement performance efforts.You will communicate data findings in an effective manner to make positive recommendations for continued improvement of staff competency.You will coordinate with management and leads to schedule continued training sessions with staff as applicable.You will develop and administer training programs for all employees in various classroom formats. This can include training materials such as texts, handouts, class exercises or assessment tools.Review operational procedures and processes to ensure compliance and provide technical assistance to center staff in process/quality improvement.Maintain accurate records to include training schedules, attendance records and pre/posttest evaluations.Update and maintain document control systems.  This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
