Vacancy expired!
Customer Service
compensation: $18-$24/hour
employment type: full-time
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
deal directly with customers
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to inquiries
provide pricing information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Education and Experience
High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
Key Competencies
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
adaptability
initiative
stress tolerance
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
