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OverviewInteLogix is seeking a Collection Support working remotely in the state of Tulsa, Oklahoma to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. Who we are: At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. What’s the role about? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Flexibility to work remotely
Employee Discounts
Full-time, non-seasonal
Career Advancement
Early access to earned wages via PayActiv
Access up to 50% of earned wages (capped at $500 per pay period)
Salary Range: Up to $16.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job-related factors
Responsibilities
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
Assists Managers on special projects
Handle inbound calls
Taking payments on customer wireless, wireline and connect accounts
Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
Corrects any deficiencies or oversights as outlined by management and/or quality control
Maintains good public relations
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management
QualificationsWhat We Look for in a Candidate:
Must be 18 years of age or older
High School Diploma or equivalent required, BA degree preferred
Call Center or Collections experience preferred
Excellent communication, both written and oral
Ability to apply basic mathematical concepts
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance, so you can be there when our customers need us
Internet Speed of at least 10 MBPS download and 5 MBPS upload
Speed Test results required - test yours now by clicking here:Check My Internet Speed (https://www.speedtest.net/)
Dedicated workspace free from distractions
All job offers are contingent upon completion of a background check.
Position Category Customer Service/Collections Minimum Pay Rate USD $16.00/Hr.
