About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Managed Services CPE Technician should have an intermediate understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow. Performs tasks associated with the maintenance, installation, reclamation, and change of company IP network services. With a good understanding of telecommunications, the technician will be responsible for implementing, configuration and fulfillment; reclamation and materials management; troubleshooting, managing and correcting customer and network service issues.Location and ScheduleThis is an in-office position, located in Tulsa, Oklahoma.The Main Responsibilities
Analyzes and develops solutions for failures and outages and coordinates the repair efforts of networking equipment
Inventory Control, Cycle Counts and Inventory Management
Materials Management and Inventory Staging for Manual Configuration/Fulfillment
Configuration via Stager and Fulfillment of MS CPE Stager Orders
Maintains a commitment to safe practices and holds others equally accountable
Maintains and supports IP infrastructure. Update all systems and databases with careful attention to detail
Performs both internal and external escalations on all hardware and software failures and all data related outages
Processes new activations disconnects and migrations of customer services
Remains current on the latest data network technology through completion of required/recommended training and reading material
Operate in multiple systems and databases as required
Coordinate and perform low to mid-level complexity migrations
What We Look For in a Candidate
5 - 7 years related experience. Relevant job experience is described as:
Job experience in similar industry; Job experience with similar essential duties
Ability to work flexible hours as needed
Ability to work in a team environment and communicate with customers in a professional manner
Fundamental Knowledge of OSI model, working knowledge of IP
Classless Inter-domain Routing (CIDR)
Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
Fundamental knowledge of all Ethernet Topologies.
Preferred Qualifications:
CCNA / CCNP preferred
Education Qualifications:
Associate degree or equivalent education and relevant work experience.
Physical Requirements:
Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 30 lbs.
CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$40,500 - $53,500 in these states: OKAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.What to Expect NextRequisition #: 334068Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :40500Salary Max :53500This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline07/29/2024
