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Job SummaryJob Summary:
Provide support to Admissions, Academic Advising, Enrollment, Prospective Student Services, and Scholarships and Financial Aid. Provide excellent customer service and disseminates relevant information to students, prospective students, and campus guests. Assist with the development and delivery of various communications projects. Provide support, maintenance, and reporting for undergraduate and graduate CRM systems. Organize and carry out tasks that support all departmental units, such as assisting current and prospective students, scheduling appointments, checking-in students, answering phones and voice mail, filing, processing immunization records and student ID cards, and compiling reports. Provide unit specific support as designated by supervisor.Environmental Hazards:
Typical office environment.Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.Position QualificationsRequired:
Associates degree or equivalent experience.
Must have one (1) year of customer service
Knowledge, Skills and Proficiencies:
Strong organizational, interpersonal, communications, analytical and customer services skills are required. Must be able to multi-task and perform scheduling and data processing functions. Proficient in the use of Microsoft Word and Excel.Preferred:
Bachelors degree preferred.
Two years of experience working in a higher education environment preferred.
Knowledge of Banner student enrollment and registration system, Slate and CollegeNet CRM systems.
