Job Title: Director of Workplace ServicesJob DescriptionAs the Director of Workplace Services (WS), you will lead and manage the delivery of comprehensive Workplace Services, including relocation project management, furniture operations, product management, and warehouse management. You will be responsible for fostering strong client relationships, overseeing program operations, and driving strategic initiatives to enhance workplace efficiency and employee experience.Responsibilities
Serve as the primary point of contact for the client’s corporate services department for all WS matters
Understand the client’s real estate portfolio and strategic campus master plan to drive leading-practice solutions
Deliver presentations to key client stakeholders regarding WS initiatives
Manage the WS team, including setting goals, assessing performance, and fostering continuous improvement
Recommend staffing levels and ensure consistency in service delivery through training and review of deliverables
Oversee complex program schedules with multiple workstreams, competing priorities, and critical interdependencies
Manage risks and issues, taking corrective measures as needed
Create, analyze, and reconcile program budgets
Coordinate the delivery of monthly and quarterly business reporting and participate in operations meetings
Ensure major projects are adequately supported with tactical WS resources
Identify, recommend, and implement relevant technology solutions
Standardize playbooks, processes, data metrics, and technology across WS functions
Measure, monitor, and report cost savings and value-added contributions
Establish and monitor the WS service line's budget and revenue
Summarize findings and make recommendations for action, including reviewing migration plans and ensuring the project pipeline aligns with long-term plans
Evaluate customer requests to ensure alignment with long-term plans and utilization targets
Recommend, educate, and enforce space policies/standards, procedures, and protocols
Drive continuous improvement initiatives and incorporate evolving best practices into team operations
Collaborate with service partners to ensure seamless communication and integration across functions and stakeholders
Strategically anticipate and proactively address issues & downstream impacts
Collaborate with peers to ensure holistic success of the program
Manage support vendors and external service providers as required
Essential Skills
Strong client relationship management and communication/storytelling capability
Proven ability to manage complex programs and drive strategic initiatives
Excellence in team leadership and cross-functional collaboration
5+ years of leadership experience in corporate real estate program management
Additional Skills & Qualifications
BS/BA degree in Corporate Real Estate, Architecture, Interior Design, or Facilities Management; Master's degree preferred
5+ years of experience in corporate real estate/occupancy planning/workplace operations at a leadership level
Strong oral/written communication and client relationship management skills
Proven people management skills with a history of high employee satisfaction and engagement
Ability to embrace change and ambiguity and rally teams and resources
Excellent time management and delegation skills in a fast-paced, highly matrixed environment
Proficiency in Microsoft Office suite, including advanced Excel skills and Microsoft Project
Experience with managing vendor relationships and support vendors
Knowledge of corporate workplace policies/standards, procedures, and protocols
Familiarity with data consolidation and visualization tools
Understanding of financial metrics and reporting
Work EnvironmentHybrid Schedule (4 Days On-site and 1 Day from Home) Awesome Dynamic Team Environment About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
