Applications Administrators provide tactical support and services for specific applications. They provide configuration services, troubleshoot and seek resolution for application issues/defects and participate in exploring and planning potential improvements. Application Administrators act as the solution administrator for most key solutions, whether on premise or a SaaS model.
Operational Support: End-User (35%)
Address production issues and problems from business and product vendors escalated from tier 1 support by providing tier 2 expertise resulting in reduced business impact of incidents by timely resolution Support activities include investigation, diagnosis, incident resolution/recovery, identification of acceptable workaround, and follow proper incident closure procedures for knowledge and reporting/metric purposes
Operational Support: Administration (30%)
Configure the application and maintaining appropriate documentation and versioning changes
Perform business approved security and role administration requests
Provide technical consultation with business and vendors
Identifying and resolving ongoing application problems
Improvements: Enhancements & Releases (15%)
Support internal and vendor roadmap development and execution efforts, actively participating in enhancement/improvement efforts; including project support
Provide entry-level quality assurance and validation of vendor software releases/patches and approved configuration changes to ensure a successful service transition
Improvements: Process & Administration (10%)
Administer and maintain documented processes and procedures to manage package configurations and security settings to encompass various usage scenarios
Data Management: Development & Quality Assurance (10%)
Support quality assurance activities to ensure an efficient, reliable and secure business application
Perform periodic reviews to identify system and data improvement opportunities
Document and curate knowledge relating to the management and support of the application/platform
2 year college degree, preferably in computer science, management information systems (MIS), or related field (relevant work experience may be substituted for education requirement)
A minimum of 2 years' IT experience desired
Experience supporting users and working with business applications preferred
Required Technical Skills/Knowledge:
Moderate knowledge of computer operating systems such as Windows, Macintosh, ChromeOS and Linux Thin Clients
Moderate knowledge of additional desktop applications such as virus and security tools, desktop management packages, productivity suites (Google Workspace, MS Office/365), Active Directory, MDM/EMM/UEM, databases, and 3rd party COTS
Microsoft MCSE, MTA or A+ preferred
Prefer experience with Microsoft Intune
Moderate knowledge of system development methodologies and configuration management
Moderate knowledge of productivity applications (Google Applications, MS Office, etc.)
Moderate degree of knowledge in printer management, networking and telecommunications/phone systems
General knowledge of modem cloud platforms (AWS, Azure, GCP)
Basic understanding of modern Scripting and Programming Languages to automate solutions
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.