Clinical Capability ManagerThe Clinical Capability Manager helps customers succeed by managing health scores and outcomes to boost advocacy and retention. They engage with customers throughout onboarding, implementation, and beyond, focusing on clinical and healthcare operations within a customer success team.Your role:
Teaming with Program leaders, BPOs/BPEs, BG Leaders and Clinical Services Leaders to drive capability development and deployment roadmaps & drive adoption of the capabilities
Understanding Clinical Services delivery, environments, and local challenges to identify requirements for service & solution delivery enablement for clinical services portfolio and services
Collaborating with product & business/function teams to identify capability gaps and requirements required for successful market launch and enablement
Identification of areas of services, professional services, solution & service delivery improvement
Operationally advance Philips solutions while meeting the timelines and deliverables of the business
Drive continued adoption and success throughout the CoE and delivery organization
Active participant in global CoPs, stimulating engagement and traffic among users, and answering questions
You're the right fit if:
Requires a Bachelor’s in a position-relevant program (e.g. Business or Health Science)
Excellent communication skills and over 5 years in transformation, process deployment, or solution activation.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
Strong strategic skills and ability to create actionable strategies and designs.
Expertise in business process design and continuous improvement.
Proven experience in solutions deployment and working within a matrix organization.
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency DetailsThe pay range for this position is $97,090.00 - $166,440.00, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
