FRONT DESK AGENT & NIGHT AUDIT POSITIONS (721 NE Third St.)

FRONT DESK AGENT & NIGHT AUDIT POSITIONS (721 NE Third St.)

02 May 2019

FRONT DESK AGENT & NIGHT AUDIT POSITIONS (721 NE Third St.)

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Front Desk Duties:

-Perform all check-in and check-out tasks

-Manage online and phone reservations

-Inform customers about payment methods and verify their credit card data

-Register guests collecting necessary information

-Welcome guests upon their arrival and assign rooms

-Provide information about our hotel, availability, room types, rates, and amenities

-Respond to clients’ complaints in a timely and professional manner

-Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

-Maintain updated records of bookings and payments

Requirements:

-Reliable Transportation

-Work experience as a hotel front desk agent, Receptionist, or similar role

-Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

-Understanding of how travel planning websites operate, like Booking and TripAdvisor

-Customer service attitude

-Excellent communication and organizational skills

*Please include references, pay depends on experience

Night Audit Duties:

-The hours will be from 11pm-7am.

-Delivers prompt and courteous service to guests, managing and resolving all guest requests and/or concerns.

-Maintains a positive and professional attitude at all times.

-Checking guests in/out.

-Ensuring all guests and the hotel is safe at all times during the night

-Walking the property throughout the night, taking action of anything that needs addressed

-Perform all Night Audit reports, checking to make sure all of the days transactions are correct and settled

Requirements:

-Reliable Transportation

-Must have the ability to stay awake in the late hours of the night

-Must be able to work with little supervision

-Flexible schedule (shifts will include days/nights/weekends/holidays)

-Previous experience in customer service and/or hospitality industry preferred

-Experience using hotel booking software a plus

-Personable and outgoing when dealing with guests

-Professional phone demeanor

If one of these positions seems like a good fit for you, please come stop by Three Sister's Inn & Suites today and apply at our front desk or ask to speak with a manager on duty.

Thanks!

Three Sister Inn & Suites

541-382-1515

721 NE Third St.

Bend, OR 97701

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