Guest Service Associate at Tetherow Resort (Bend, OR)

Guest Service Associate at Tetherow Resort (Bend, OR)

09 Mar 2024
Oregon, Bend 00000 Bend USA

Guest Service Associate at Tetherow Resort (Bend, OR)

Vacancy expired!

Tetherow is a dynamic luxury resort featuring a world class golf club, lodging, fitness, events, real estate, a pub and elevated dining. We are intense, enthusiastic, innovative, have a passion for quality service and we welcome anyone like-minded. Tetherow is committed to ensuring team members are provided with competitive compensation and enjoy benefits such as: Paid Time Off, Medical/Dental/Vision/Life insurance, a 401(k) Savings Plan with employer matching, golf privileges, food and merchandise discounts, as well as avenues for significant career growth potential. If working in a fast paced and breathtaking resort setting sounds intriguing, we would love to hear from you.

Our Guest Service Associates organize, confirm, and process the guest's lodging stay with genuine warmth and hospitality. We are looking for an individual who is people-oriented and enjoys working with a team to create unique and elevated experiences for our resort guests. Familiarity and love of Central Oregon and all it has to offer is key.

General Responsibilities:

Greet guests as they enter Guest Services building.

Fulfill front desk duties with a welcoming spirit and efficiency.

Assist guests by selling and booking reservations.

Keep time required for check-in and check-out to a minimum.

Answer, record, and process guest requests as well as special occasions (birthday, anniversary, etc).

Verify all names of party on reservation (first and last).

See that final bills are provided to guests promptly.

Direct guests to proper resort staff members for escort, transportation, and concierge services.

Coordinate with housekeeping to ensure ready rooms.

Confirm reservations, assign rooms and issue room keys.

Provide information to guests about hotel policies, services and amenities.

Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat, activities, events, etc.).

Make dining and activity reservations for guests.

Obtain tickets for events, when possible, and charge to guest folio.

Arrange for interpreters or translators when needed.

Sell rooms to "walk-in" customers.

Enter/change reservation information in the property management system.

Post charges to guest accounts.

Process payments from guests.

Make necessary corrections to guest accounts.

Inform housekeeping and maintenance departments about room status/availability.

Listen for and respond to guest complaints.

Operate hotel switchboard or PBX as needed.

Maintain cleanliness of the front desk area.

Maintain daily logs and reports.

Balance shift work and cash drawers.

Arrange for the replacement of items lost by travelers by suggesting a complimentary "I forgot" package of toiletries available at the front desk.

Education:

A high school diploma or equivalency degree is required. Strong computer skills with Excel and Word, and at least one year's service with a hotel, including some experience in operating or assisting at the reservation desk is highly desirable. Navis certification preferred.

Experience:

Ability to handle challenging situations which will require high levels of patience, tact, and diplomacy to diffuse anxiety and collect info to resolve problems.

Ability to work under pressure and deal with stressful situations during busy periods.

Must have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and acting on information gleaned.

Develops constructive and cooperative working relationships with others, and reinforces them over time.

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