Tetherow Resort has an immediate opening for Hotel Fron Office Supervisor!Must have 2+ years of hotel/resort experience Why Tetherow?At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you areYou are energetic, inspiring and adventurousYou love to have fun while you’re at workYou enjoy going above and beyond for your team and guestsYou have strong organizational skill with the ability to multi-task in a fast paced You work well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships with others and reinforcing them over timeYou love meeting new people and making them feel welcomedYou have excellent communication and listening skillsYou have a minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resortYou are proficient in Microsoft Word, Outlook and ExcelYou have a high school diploma or equivalency degreeYou are available to work varying schedules; including evenings, weekends and holidays What you’ll doSupervise Front Desk operations during your assigned shift to a consistently high standardMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.Ensure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special eventsCheck guests in by verifying all names of party on reservation and issue room keysAdvise your shift team of any special events or VIP Guests in the hotel that day.Provide guests with information on hotels policies, services and amenitiesCoordinate with our housekeeping team to ensure room availabilityDirect guests to proper resort staff members for escort, transportation, and concierge servicesListen and respond to guest complaints in a gracious and appropriate mannerReview the final bill with the guest, post charges and make any necessary correction to the accountAnswer, record and process guest requests, including requests for special occasion assistance such as birthdays, anniversaries, etc. Benefits & Extra Perks!401(k) plan with Company MatchMedical, Dental, and Vision benefit eligibilityPaid Time OffGolf PrivilegesDiscounts at Tetherow restaurants & Golf Shop$5 Employee breakfast & lunch meals from The RowEmployee referral bonusesWork in one of the most beautiful settings in Central Oregon Please note: This job requires open availability on nights, weekends & holidays. PI251611225 Apply
