Cascade East Transit is looking for an experienced Customer Service Representative to join our Customer Service team. $19.18/Hourly starting wage. The ideal candidate will be skilled in professionally fielding customer service-related calls, multi-tasking across multiple platforms and have a passion for serving our local community. This position will be based at our Redmond Cascade East Transit Operations center. This is a great opportunity for someone who wants to work with a small, dedicated team and in an environment with steady, reasonable and consistent work hours. Come join the CET team and work for a growing organization connecting our Central Oregon community!
Job Details:
Job Title – Customer Service Representative
Hours/Days – Normal Business Hours, Monday - Friday
Position based in Redmond, OR
Benefits include health, vision, and dental. One low monthly premium will cover you and your dependents. Earn vacation and sick time from day one and employer paid retirement! Other benefits available.
Summary of Duties:
Receive calls, identify, and obtain information necessary to determine transportation needs; provide information on transportation options and set up rides if appropriate. Process ride requests from clients and/or client representatives via telephone, email or fax. Determine appropriate ride type, pertinent information needed; correct billing for the ride and other necessary information for each call received to be properly processed. CSR will also enter all required information into the CET computer system for the local Dial-A-Ride clients, reviewing client eligibility and confirming client information and setting up rides for clients.
Essential Qualifications, Knowledge, Skills, and Abilities:
- High school diploma or equivalent plus three (3) year's work experience in a related field, or the equivalent combination of education and experience in a related field may be substituted. Previous call center and/or customer service experience is highly considered.
- Proficiency with Microsoft Word and Excel
- Must have the ability to work as part of a team.
- Ability to deal with a wide range of personalities, temperaments, and ability levels while always maintaining a courteous and professional demeanor.
- Ability to complete multiple tasks, occasionally under highly stressful and/or time-sensitive conditions.
- This position requires regular attendance with minimal unplanned leave.
- Must maintain client and agency confidentiality.
- Ability to manage time effectively and efficiently.
- Must have the ability to communicate and interact positively.
- Effective use of oral and written communication skill
- Ability to speak and write in Spanish will be given special consideration.
- HIPAA Certification (provided by COIC).
To check out this opportunity and see a full job description visit us at https://www.coic.org/careers/.
