Multifamily Apartment Manager
We are dedicated to creating thriving communities where residents feel at home and supported. We value strong relationships with our tenants and a collaborative, team-oriented work environment. We are seeking a proactive and experienced Multifamily Apartment Manager who excels in tenant relations, staff leadership, and overall property management.
Key Responsibilities:
Tenant Relationship Management: Build and nurture positive relationships with residents, ensuring open communication, and addressing inquiries or concerns in a timely and professional manner.
Resident Retention: Focus on enhancing resident satisfaction and retention by resolving issues promptly, maintaining a high standard of service, and ensuring residents feel valued.
Leadership & Staff Management: Lead and inspire on-site staff, including leasing agents and maintenance personnel, to ensure consistent performance and exceptional customer service.
Team Coordination: Supervise, train, and motivate the on-site team (e.g., leasing agents, maintenance staff).
Oversee all aspects of property operations, including leasing, rent collections, maintenance, and property upkeep.
Handle leasing activities, including showing available units, processing applications, conducting background checks, and executing lease agreements.
Manage the maintenance of the property, ensuring timely and effective repairs, routine inspections, and general upkeep.
Ensure compliance with property policies, regulations, and safety standards, creating a welcoming and safe living environment.
Resolve tenant complaints or conflicts in a diplomatic and efficient manner, ensuring that residents’ concerns are addressed while maintaining a positive atmosphere.
Monitor property budgets, expenses, and financial reporting to ensure effective cost control and budget management.
Lead efforts to maintain a clean, safe, and attractive property, addressing issues as they arise and working to prevent future problems.
Qualifications:
Minimum 2-3 years of property management experience, with demonstrated success in both tenant relations and staff management.
Proven leadership abilities with experience managing and motivating teams to achieve high performance and excellent customer service.
Strong communication skills with the ability to engage with residents and staff at all levels.
In-depth understanding of property management operations, including leasing, financials, maintenance, and tenant relations.
Experience with conflict resolution, ensuring that tenant and staff issues are handled professionally and promptly.
Ability to manage multiple priorities and adapt to a dynamic environment with excellent organizational skills.
Proficiency with property management software (AppFolio) is a plus.
Valid driver’s license and reliable transportation.
Flexibility to work weekends or evenings when needed.
What We Offer:
Competitive salary and benefits package.
Opportunities for growth
Health, dental, and vision insurance.
Paid time off and holiday pay.
Performance Bonus Available
Please send your resume in a pdf format. Thank you.
