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CHNW is a not-for-profit organization that was started by students to support students in the areas of housing, participation, and connection. As a community, we accomplish this mission by employing the shared cultural values of competence, collaboration, autonomy, and positive impact. This is about innovation, constant evolution and development. Our employment positions are not static, and we fully expect that all staff will be learning, gaining skills and strengthening abilities to move up or out in the quest to make the world a better place.
Required training dates for this position: June 24-July 12
Job Title: Lead Resident Ambassador
Status: Part-Time
Type: Non-Exempt
Hours: 0.5 FTE
Reporting Structure: Site Manager
Wage: $15.00 - $16.00/hr
Additional Benefits
$450 monthly rental concession
Free parking (if available) or $50 Trimet reimbursement
$45 monthly cell phone reimbursement
Position Overview
This role is accountable for the overall functioning of the Resident Ambassador team. As a Lead Resident Ambassador, a major aspect of this role is supporting the office and resource centers for our residents, as well as provide after-hours oversight and response. Additionally, this role services the student services function of the organization, serving as a liaison between residents and staff to meet the needs of the community. Certain intentional programming and events are included in the student services component. Supporting the team, providing guidance, creating systems and procedures are essential functions for this role.
Essential Job Functions
The information provided below encompasses the functions and capabilities linked with this position.
Duties and Responsibilities
Provides leadership to the Resident Ambassador team:
- Provide support to the RA team including year-round training, team meetings, event planning, on call procedures and situations, and other topics as they arise
- Available nightly in a support role for the Resident Ambassadors in the on-call rotation
- Assists Resident Ambassadors with the coordination and facilitation of community events
- Coordinate and collaborate with Site Manager on topics of team development and community concerns
- Manage package and mail systems, including package management software maintenance, storage and organization, and vendor relations with package and mail carriers
- Coordinate and manage resource office hours and on-call rotation schedules and ensures all resource office and on-call hours are covered, including inclement weather and holidays
Responsible for community office hours and after-hours Resident response:
- Works with the Resident Ambassador team to be a participant in the monthly after-hours on-call rotation
- Serve as on-site responder for after-hours calls and emergencies within 15 minutes from time of call during scheduled on-call times
- Interface with first responders (Police Officers, Public Safety, EMT, Fire Department, etc) for after-hours emergencies
- Assist with basic maintenance requests after hours (i.e. unclogging toilets, turning off water, etc.)
- Submit accurate and timely documentation for after-hours calls, incidents, other building concerns and observations
- Provide leasing support as needed to include tours and prospect communication
- Regularly staff and provide customer service to residents in the designated office in the community
- Assist with the management of package and mail systems, including package management software maintenance, storage and organization, and vendor relations with package and mail carriers
- Coordinate and facilitate a minimum of one community event per month
- Participate in additional projects as assigned by student services leadership
- Take ownership of one individual project per fiscal year as deemed appropriate by student services leadership
- Maintain a working knowledge of the safety systems and basic routine maintenance skills
- Engage with the community Resident Council as agreed upon at your site
- Maintain continuous communication with site staff in a timely and professional manner
Provides resident support and serves as a leader in the community:
- Provide the highest level of customer service to residents and customers at all times
- Coordinates with site staff to ensure all office and on-call hours are covered
- Attend and participate in bi-monthly 1:1 meetings with manager, and team meetings
- Participate in organization meetings, trainings, and events
- Maintain positive stewardship of CHNW mission and values at all times
- Collaborate with site staff and resident council to address community needs
- Assist with marketing activities and outreach communication aimed at increasing community involvement
- Engage employees in professional development and skill building utilizing the systems set in place by the Site Manager and Employee Services
- Performs additional duties as assigned
Preferred Qualifications and Experience:
- Must live in the CHNW housing community that the position is located in during the duration of your employment (Please see our rental criteria)
- Experience in Customer Service is preferred, but not required
- Experience in residence life, housing, and/or property management is preferred, but not required
- Experience in leadership, team support, and/or supervision is preferred, but not required
Skill Profile:
The individual in this position is expected to possess and utilize their:
- Critical Thinking Skills: When something doesnt work, you are able to either fix the problem or find an effective and efficient work-around in even the most complex situations
- People Skills: You are compassionate and patient with people. You have experience working effectively with, and in support of, diverse populations including members of LGBTQ+ communities, culturally and racially diverse individuals, and people with disabilities
- Professional Skills: You are able to act professionally and manage challenging situations, like conflict, approaching these situations as teachable moments
- Teamwork Abilities: Youre able to work productively with the team and demonstrate collaborative communications and team problem solving skills
- Confidential Skills: You understand the importance of confidentiality and know when information of the highest level requires the utmost care and discretion
- Project Management Skills: You have a proven track record of managing and leading projects from start to finish and can handle managing and coordinating people to deliver effectively
- Organization Skills: You can manage multiple deadlines and priorities simulatanously
- Understand and uphold CHNW policies and procedures as well as basic Landlord/Tenant Laws
Capability Requirements
Majority of work is completed in a general office environment with exposure to moderate levels of noise in a well-lit, well-ventilated and fast paced environment; continuously required to read computer screen. Majority of work is performed within CHNW properties with some work performed outdoors. Work locations include interior apartments, exterior grounds, building common areas such as hallways, and lounge and reception areas as well as equipment, supplies and recycling areas. Work performed is predominately while standing and moving, with regular exposure to equipment noise. Minimal travel is required, 5% or less;
This position will be open until filled
Learn more about us, including the communities we serve and the benefits we offer at http://chnw.org/
College Housing Northwest is proud to be committed to hiring a diverse and inclusive workforce that drives innovation and opens access to various perspectives, ideas, and backgrounds. As part of our commitment to a diverse and inclusive workforce, College Housing Northwest provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, age, protected veteran or disabled status, genetic background, or any characteristic that is protected by applicable local, state, or federal laws.
TO APPLY: https://chnw.bamboohr.com/jobs/view.php?id=107
