Scheduling & Billing
Overview:
Join our team at Scales Northwest, a reputable company with a longstanding commitment to quality and excellence in the Northwest region. We are seeking a professional and personable Service scheduler to join our team. This role is crucial in creating a positive experience for our customers and supporting the smooth operation of our office.
Responsibilities:
Answer calls and schedule scale service for our service areas.
Provide information and assistance to customers, guests, and employees as needed.
Handle inquiries and direct them to the appropriate department or individual.
Take messages and ensure timely follow-up on missed calls.
Complete transactions from scheduling to billing.
Enter and update data into company databases and systems.
Ensure data accuracy and confidentiality.
Generate and maintain reports as required.
Support service personnel.
Order parts for jobs and maintain inventory.
Support other office staff as needed.
Experience:
High school diploma or equivalent.
Proven experience as scheduler in a service role.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
Proficiency in Quickbooks
Strong organizational and multitasking abilities.
Ability to handle sensitive and confidential information with discretion.
Professional appearance and demeanor.
Physical Requirements:
Ability to sit for extended periods.
Ability to lift and carry items up to 25 pounds.
Occasional standing, walking, and bending.
Working Conditions:
Standard office environment.
Regular working hours.
At Scales Northwest, we value our employees and offer competitive benefits including medical, dental, vision, life insurance, paid time off, paid holidays, and a 401K plan. If you are a proactive individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.
Note: This position is based out of Scio, OR.
Scales Northwest has a long history of supporting the Northwest region and fulfilling promises to our customers. Be part of our dedicated team where your contributions make a difference. Apply now to embark on a rewarding career with our service department.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
