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POSITION OVERVIEW
Maintains existing customer base by servicing customersâ needs that include mounting, dismounting, balancing and repairs on site and off site for customers.
JOB RESPONSIBILITIES
⢠Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
⢠Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
⢠Ability to take on call and after hours calls.
⢠Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
⢠Operate air compressor, impact gun, hub-cap hammer and other various machines and tools
⢠Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date. Submits Fuel receipts to accounting to process
⢠Tire work (retail and/or commercial, on and off site)
⢠Performs other duties as assigned or needed
⢠Mount and dismount, air pressure checks and repairs (fleet checks)
⢠Ensures lug nuts are tightened to the proper torque specifications
⢠Performs fleet inspections and properly documents.
⢠Completes all other duties as assigned.
⢠Supports company safety and operational standards and adheres to all requirements, including driving requirements. See policy on speeding and harsh driving.
⢠Completes all necessary training including TIA training and other requirements.
⢠Demonstrates Commercial Tire Technician requirements
⢠Submits fuel receipts weekly to accounting to process
⢠Demonstrates over a 6-month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.
⢠Basys (Telenet not MIM)
o Demonstrates how to write up castings for retreads or scrap
o How to check a bar code and explain the screen
⢠Proficient at acquiring all pictures/documents required by accounts
⢠Proper Procedures for a service call on side of the road (cones, flashers. parking, etc.)
⢠Basic understanding of matching tires/where and why to install (donât put new on same axle as bald)
⢠Has mentored a Commercial Tire Tech
COMPETENCIES AND SKILLS
⢠Customer Service
⢠Interpersonal Savvy
⢠Communication
⢠Mechanical Skills
⢠Computer Skills
QUALIFICATIONS â Unless indicated otherwise, these are preferred
⢠Valid Driverâs License and Insurable Driving Record (Required)
⢠TIA training requirement
⢠High school diploma or equivalent
⢠Ability to meet DOT driving requirements.
⢠Regular attendance and punctuality is essential.
