Bike Friday is a small manufacturer of high-end folding and travel bicycles. We design and build from raw tubing to finished bike here at the factory. We ship our bikes to customers and dealers all over the world. Bike Friday is mission driven as we want to make a positive impact on the world. Our belief is that work should be rewarding in more ways that just a paycheck and that business should be more that just economics. We are about people, solutions and enjoying what we do.
Compensation is a starting wage of $16-$20/hr with wide range possible and negotiable based on skills, experience and background.
Some of the tasks that need to be covered:
Customer Service Email as well as some phone and in person service
Electric assist installations
Parts order fulfillment
Shipping and Receiving
Bicycle Mechanics (overhauls, re-paints, wheel building)
The skills and experience needed:
Strong mechanical aptitude, at least some experience working on your bikes
Strong communications skills written and spoken (previous customer service email experience a plus)
Customer service experience in high quality product (sporting goods product is preferred) Customer centered focus. However service skills from high quality restaurants or retail also can qualify.
This job requires strong attention to detail, and excellent follow through
Personally motivated to organize and achieve what is needing to be done
Personal experience loving what a well fitting bike can do for your life
Experienced in and appreciate teamwork and collaboration for shared goals
Experience with continuous improvement or Kaizen is a plus but not required
Benefits include:
Regular daytime weekly schedule with some flexibility. Covered bike parking, shower facilities, discount on bike parts, paid holidays, paid sick days, shop privileges & family friendly. There are many opportunities to learn new skills like brazing, welding, powder coating, bike building and electric assist basics. You also get to build yourself a personal bike on the company's dime. Bike Friday loves diversity & encourages all interested, qualifying parties to inquire. If this sounds like you please contact us with a cover letter describing your interest and skills offered and a resume.
