To Apply:
Providing a customized separate cover letter outlining your experience and how it relates to the job posting is encouraged. For applications via Indeed, you can attach it as a PDF or enter it as a message during the application process.
Position Overview:
This is a unique opportunity to put your business and organizational skills to work in support of the Willamette Valley’s largest and most dynamic travel agency – TravelPerks. This is not a sales position. This is an administrative position that works to support our sales staff while also handling aspects of organizing the logistics for travel. The position requires a highly intelligent, problem-solving, well-organized individual who enjoys both independent data entry/analysis along with direct customer and peer interaction as needed for information gathering, sales support, customer care, and post-sales follow-up. Please see the requirements below.
To be successful, you will be someone who has a love of working as an individual star performer within a team of professionals who gets results for their clients, has internal intensity that reflects in their work ethic, and has an above average intelligence that manifests itself in an ability to handle many complex details and find ingenious ways to bring those details together for the benefit of our clients and the company. You solve problems – not create them.
The ideal candidate will go beyond the administrative aspects of the role and show talent and passion for putting all the pieces of complex bespoke vacations together for high-end clients who will entrust that vacation to our sales team and yourself.
Our Office:
Founded in 2004, TravelPerks has won awards for outstanding sales and service since our inception. We are a fast-growing company with plans to continue our growth over the next couple of years. We are the third largest franchise in a network of over 2,300 locations. At TravelPerks, we are more than a travel agency – we help the employees of some of America's greatest companies realize their personal vacation dreams, help non-profit organizations find new fundraising revenue, and ensure our local clients have a trusted travel agency resource. We believe in the power of relationships and that being of value to our clients, suppliers, and employees is how relationships are built and sustained. We believe the best way to be of value is to provide outstanding SAVINGS ∙ SERVICE ∙ SATISFACTION to each client.
We offer paid time off, a 401K program with a match, tax-free healthcare reimbursement, discounted travel, short and long-term disability, dental, life insurance, profit sharing, and a supportive and progressive work environment utilizing the latest in technology.
QUALIFICATIONS:
Associate degree or higher, or equivalent work experience.
Must have the ability to communicate effectively and professionally with clients both in writing and verbally.
Excellent typing, computer, mathematical, and analytical skills, along with the ability to compose any client correspondence required.
Strong problem-solving skills with the ability to think through next steps and anticipate needs.
Strong experience with Windows-based computers and advanced knowledge of core software platforms. Understanding Excel pivot tables, data analysis, and workflow automations a bonus.
Demonstrates exceptional travel research skills, including the ability to identify the best destinations, accommodations, itineraries, and value options tailored to each client’s needs.
The ability to incorporate AI tools into every aspect of job success without relying on it to accomplish your work.
Ability to efficiently operate automated reservation systems & modern office software/operating systems
Must be able to grasp complex processes and make intelligent and thoughtful decisions using critical thinking skills.
Must be attentive to details and remember and implement detailed processes that are both documented and undocumented, the latter with a reasonable amount of training and examples
Ability to speak to and hear guests over telephone and computer systems.
Must be able to meet physical requirements as outlined in the Essential Functions of the full job description.
Successful completion of a background check is required
Candidates must be able to pass a drug and alcohol screen.
