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Front Desk Agent
What's your passion? Whether you're into sports, shopping or karate, at VIP Hospitality Group we're interested in YOU. At VIP, we look for people who are wired to share our core values vision, integrity, passion, and humility. Are you able to apply the same amount of care and passion to your career as you do to your hobbies - placing our guests at the heart of everything you do? If this is you, EVEN Hotel Eugene and VIP Hospitality Group would be honored to have you join our friendly and professional team.
EVEN Hotels Brand by IHG is all about enabling wellness while you travel. To inspire our Guests to stay on Track while on the road, we will:
Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being
Be Encouraging by recognizing our guests achievements and offering positive words of encouragement and suggestions
Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling
KEY JOB DESCRIPTION:
The Keep Active Host (Front Desk Agent) provides top notch customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life. The Keep Active Host delivers core guest services and supports wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio, and is cross-trained as an Eat Well Host.
DUTIES AND RESPONSIBILITIES:
Welcomes and provides personal recognition to guests upon arrival
Offers each guest a welcome drink upon arrival, completes the check-in transaction efficiently, describes the hotel services and demonstrates the Wellness Wall
Extends invitation to hotel wellness programs and best support the guests wellness routines
Demonstrates proper use of fitness equipment as requested
Answers phones in a prompt and courteous manner
Up-sells rooms where possible to maximize hotel revenue
Books, confirms, revises and cancels guest reservations as needed
Operates the retail sundry sales area and keeps shelves stock and organized
Ensures billing instructions and guest credit for compliance with hotel credit policy
Processes cash and credit card transactions according to standard operating procedures
Communicates and coordinates with other departments to provide and receive insight about guest needs, requests, and complaints
Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction
Seeks and uses guest feedback to build relationships with guests, and drives continuous improvement in guest satisfaction
Ensures that special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent
Must speak fluent English
Flexible work schedule
May be required to work nights, weekends, and/or holidays
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
BENEFITS:
Bonus/Incentive programs
Upward mobility/advancement opportunities
Health benefits for full-time associates
Paid time off
Onsite Gym access
Hotel room discount access
So what's your passion? Please get in touch and tell us how you could bring your individual skills to EVEN Eugene Hotel and VIP Hospitality Group.
VIP Hospitality Group is an equal opportunity employer Minorities / Female / Disabled / Veterans
Job Type: Full-time
Salary: $11.25 to $11.75 /hour
