BottleDrop Customer Service Associate - Eugene (Req. 2827)

BottleDrop Customer Service Associate - Eugene (Req. 2827)

12 Jul 2021
Oregon, Eugene, 97401 Eugene USA

BottleDrop Customer Service Associate - Eugene (Req. 2827)

Oregon Beverage Recycling Cooperative (OBRC) is a member-owned, cooperative corporation in charge of picking up and processing nearly 100% of all containers redeemed in Oregon. We pick up from over 2,700 retailers and OBRC's BottleDrop Redemption Centers across the state, and recycle millions of containers a day. As a result of what we do, more than 138 million pounds of beverage containers stay out of our landfills each year, and we all enjoy a cleaner, greener Oregon. OBRC is a growing company looking for motivated individuals to join our team and help make Oregon's bottle bill a continued success.


The Customer Service Associate is responsible for delivering superior customer service in a friendly, professional and considerate manner. The Customer Service Associate will possess the ability to communicate effectively and provide a positive experience for our customers. They will maintain the appearance of the BottleDrop Redemption Center and surrounding area to meet company standards. The Customer Service Associate must be dependable with punctual attendance.

Primary Duties & Responsibilities

Adhere to OSHA Safety Standards and OBRC policies including but not limited to Personal Protective Equipment and Lock Out Tag Out

Maintain the appearance of the facility inside and outside including sweeping, mopping, wiping down counters, machines, windows and doors, properly storing supplies and cleaning the break room and restrooms

Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system

Assist BottleDrop customers with kiosk, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs)

Enforce daily limits in a professional and considerate manner

Efficiently and accurately complete all data entry requirements and the processing of beverage containers

Safely operate, maintain and troubleshoot equipment and Redemption Center tools

Escalate repair issues when necessary

Other job duties as assigned


High School diploma or equivalent education is required

Customer service and/or cash handling experience is preferred

Experience in a fast-paced retail environment is preferred

Requirements – Skills, Job Knowledge & Abilities

Strong verbal communication skills

Ability to work well in a team environment


Medical, Dental, Vision and Life Insurance plans for Full-Time Employees

401(k) with company matching

Paid Time Off

Paid Holidays

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    USD $14.53 to $14.44 14.53 to 14.44
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