Office Assistant 2 Print (https://www.governmentjobs.com/careers/lanecountyor/jobs/newprint/4476269) Apply Office Assistant 2 Salary$18.71 - $25.01 HourlyLocation Eugene, ORJob TypeRegularJob Number202400125DepartmentHealth & Human ServicesDivisionHHS CHC Charnelton/MLK Primary Care ClinicOpening Date04/18/2024Closing Date4/29/2024 11:59 PM PacificFLSANon-Exempt
Description
Benefits
Questions
DESCRIPTIONAbout the PositionDo you have a passion and dedication to caring and advocating for your community and our patients? Do you find yourself energized and engaged when working in an evolving and challenging environment with a focus on continuous improvement? If so, we have an exciting opportunity for you to join a talented and passionate team! The Team Office Assistant role provides excellent customer service to our patients and will provide support the MLK-Primary Care Team with a variety of administrative tasks and duties. The Office Assistant team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. This position may include Front desk services in a high volume and fast-paced primary care setting. Other duties may include:, working within our clinical care team to assist with administrative duties including faxing and answering phones. This position must demonstrate excellent customer service both in person and via phone for the Community Health Centers clientele.
Assessing patient insurance status and checks them in for their appointment.
Scheduling patient appointments via the phone and in person
Liaison for the Community Health Centers and Lane County Behavioral Health polices and workflows.
Receives, transfers or refers calls to proper sources; provides complex or technical information, which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the public; meets and greets the public and directs individuals to appropriate staff. Communicates to back office via in person, staff messaging and telephone encounters as appropriate, in the electronic medical record.
Prepping care team provider schedules by retrieving/requesting records, verifying patients’ health insurance, connecting patients to the appropriate resources for care.
Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers.
About the DivisionThe Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. Our staff must show dedication to providing care with compassion and willingness to work with a diverse population.This position may require the ability to float to our other clinics as needed to provide coverage and support. Click here (https://www.lanecounty.org/government/countydepartments/healthandhumanservices/helpingthewholefamilystayhealthy) to learn more about the Community Health Centers of Lane County! Schedule: Monday – Friday; 8:00am – 5:00pmThis is an AFSCME represented positionQUALIFICATIONSTraining:
Equivalent to the completion of the twelfth grade.
Experience:
Two years of responsible clerical and office assistance experience.
An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.Special Requirements:
Please provide a copy of your resume
Notes :
This position is subject to a full criminal offender information record check.
Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
CLASSIFICATION DETAILSOffice Assistant 2 Classification Details (https://agency.governmentjobs.com/lanecountyor/default.cfm?action=specbulletin&ClassSpecID=964906&headerfooter=0) Selection Process SUPPLEMENTAL INFORMATIONEqual Employment Opportunity Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. Strategic Plan In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions. The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play. Trauma Informed Care StatementLane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts. Veteran Preference Information (https://www.lanecounty.org/government/countydepartments/humanresources/talentacquisition/SelectionProcess/veteranspreferenceinformation) Careers with Lane County Offer Extraordinary BenefitsAt Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.Introducing ALEX (https://www.myalex.com/lanecounty/home#choose-benefits) , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date. The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.ALEX Benefit Advisor (click here) (https://www.myalex.com/lanecounty/home#choose-benefits) Collective Bargaining Units:Admin-ProAFSCMEAFSCME NursesAFSCME PhysiciansFOPPOLCPOALocal 626Prosecuting Attorney'sBenefits to keep you & your family well - PhysicallyHealth insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.Dental - Lane County provides dental coverage for employees and their eligible dependents.Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.Benefits to keep you & your family well - Financially Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.Holidays - Lane County provides 10 paid holidays per year:New Year's Day Independence DayMartin Luther King Jr's Birthday Labor DayPresidents' Day Veterans' DayMemorial Day Thanksgiving DayJuneteenth Christmas DayLife Insurance - Lane County pays for employee group term life insurance.County-paid Training & Development to keep your career well On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.Lane County offers these other valuable benefitsDeferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.Vision - Eligible employees may purchase supplemental vision insurance.Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.Aflac - Optional employee-paid voluntary group coverage is available through Aflac.Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern. For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.01 IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.
I acknowledge I have provided all relevant education and employment history.
02
What is your highest level of education?
High school or equivalent to completion of twelfth grade
Associates or higher degree
03
How many years of responsible clerical and office assistance experience do you have?
No experiences or less than 2 years
At least 2 or more years
04
Do you have experience working in a fast paced, detail oriented environment? Please provide details of your experience. (35 pts.)
05
Have you ever worked in the health care field? If so, please give a brief description of your experience.(20 pts.)
06
Give a brief overview of your experience and comfort level using Microsoft office programs (Outlook, Word, Excel) (20 pts.)
07
I acknowledge that I have fully completed my application AND attached the required resume as instructed in the posting. Please Note: Your resume will be reviewed independently from your application. (5 pts.)
I agree
I disagree (please note; by not attaching the required documentation your application may not be referred for further consideration.)
08
What is your experience working with a diverse patient population? Can you tell us about a time that you had to alter your work style to meet a diversity need? (20 pts.)
Required Question
AgencyLane CountyDepartmentHealth & Human Services Address151 W 7th Ave Eugene, Oregon, 97401 Websitehttps://www.lanecountyor.gov Apply Please verify your email address Verify Email
