This job is only for weekend - Saturday & Sunday (8 Hr./day)
Requirement: Must be able to work Day Shifts or Night shifts.
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate, and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones
Check and send emails
Make and confirm reservations
Always maintain a clean and tidy workspace
Inform guests of hotel amenities and offerings
Be informed and up to date on all types of room accommodation and availability
Communicate with housekeeping
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Maintain a friendly, personable disposition
Perform various clerical tasks as needed
Front Desk Agent Requirements and Qualifications
High school diploma or GED equivalent preferred
Flexible with timing including Night Audit Shifts.
Previous experience in customer service and/or hospitality industry preferred
Experience using hotel booking software a plus
Computer literate and proficient using Microsoft Suite
Personable and outgoing when dealing with guests
Professional phone demeanor
Excellent customer service skills
Ability to maintain calm, polite, and patient in stressful situations
Organized and detail-oriented
Ability to connect with guests and consistently give them a positive customer experience
To apply for this position, please reply with your resume.
